Admission & booking
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Appointment slots will be available 90 days in advance.
Should you see that the slots are fully booked, kindly wait for new slots to open up.
Due to limited slots available and to avoid last-minute back outs or no-shows, a non-refundable down payment of $28.
$28 will be deducted from the final total amount to be paid e.g. total repair costs $100 > $28 have been paid for the appointment > only required to pay remainder of $72.
Please consider carefully before making an appointment, thank you!
As we do not have a physical store, meet-ups are arranged at Aljunied MRT Station.
Meeting point: opposite the ticket office within the station (near LiHo/MaxiCash).
Should you be driving, there is a large carpark outside the MRT station.
Delivery options are available from $15, depending on distance and size of toy.
This is only available on Sundays, 10am-6pm. Please prepare your own bag and pack your stuffed toy(s) sealed, with your name labelled on the bag for identification purposes.
Kindly note that Stuffed Toys Hospital will not be held liable for any accidents that happen to stuffed toy(s) during delivery to and fro.
As such, we strongly encourage self-drop offs and collections.
Delivery to Singapore will have to be arranged by yourself.
For return, you can choose to arrange your own delivery, or we can arrange for one using Singapore Post. Charges are subjected to the size of your stuffed toy(s), the weight and which country to ship to.
- Repaired stuffed toy(s).
- Certificates of Bravery, as a souvenir from Stuffed Toys Hospital, to applaud them for their bravery going through tedious surgeries, and being away from their guardians for long durations!
A $28 non-refundable down payment will be made during booking of appointment.
Quotation provided to you are based on services your toy needs, based on photos and external inspection on site. However depending on the condition of the toy on the inside, it may or may not require additional services, and therefore incur additional costs. If additional services are required, we will contact you directly for a discussion, before proceeding.
The balance - including any additional amount quoted during the repair process - is to be paid via:
- Local: PayNow, to our UEN number 53453597J, after all repairs have been completed.
- International: bank transfer or invoicing.
If you have chosen self-collection for return, the balance shall be paid before the return.
If you have chosen delivery for return, the balance shall be paid prior to scheduling of delivery.
Kindly note that Stuffed Toys Hospital will not be held liable for accidents that happen to patients during delivery to and fro.