Refund policy

Enquiries are handled on a case-by-case basis with the ultimate goal to make our customers happy. Each request will be treated fairly and reasonably. We believe when treating our customers evenly and respectfully that they are fair and polite with us.

Refunds

We do not offer refunds for our Hospital services, or any other products and services sold online. However, if you're unsatisfied with our service, please contact us to let us know - we will try our best to rectify the situation.

Returns

We currently do not conduct returns for online orders of products or services.

Exchanges

We currently do not conduct exchanges for online orders of products or services.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Contact

For any further questions on our Refund Policy, please do not hesitate to contact us via email at staysoft@stuffedtoyshospital.com.

Amendments

We reserve the right to amend this Refund Policy at any time. The Effective Date stated below indicates the last time this Refund Policy was materially revised. Any changes we may make to this Refund Policy in the future will be posted on our website. You are encouraged to review this page periodically to see any updates or changes to our Refund Policy.

[Last updated: 1st May 2023]