Terms of service

We are committed to make your shopping experience as fuss-free and enjoyable as much as possible. These terms and conditions (the "T&Cs") apply to www.stuffedtoyshospital.com (the "Site"). We offer a wide range of products, and sometimes additional terms may apply. When you use the Site, you also will be subject to the guidelines, terms, and agreements set out by STUFFED TOYS HOSPITAL for the Site. Please read through the T&Cs prior to using the Site. Your use of the Site indicates that you have acknowledged, understood, and agree to adhere to the T&Cs.

Please be advised that the only safe and secure STUFFED TOYS HOSPITAL Online Store is https://www.stuffedtoyshospital.com/. Any other websites that claim to be STUFFED TOYS HOSPITAL or identify as STUFFED TOYS HOSPITAL in their Contact Us, Terms of Conditions, About Us or any other page is not STUFFED TOYS HOSPITAL.  If you have any questions or concerns with regards to safe online shopping, please email us staysoft@stuffedtoyshospital.com.

Information About Us

We are STUFFED TOYS HOSPITAL, a sole proprietor registered in Singapore. Our registration number or UEN is is 53453597J.

You can contact us by writing to us at staysoft@stuffedtoyshospital.com.

Accessing And Using The Site

By accessing/using the Site, you agree that:

  • all information supplied by you on the Site is accurate, current and complete;
  • you are 18 years of age or older;
  • you will not copy or distribute any part of the Site in any medium without STUFFED TOYS HOSPITAL's prior written authorization.

You shall be solely responsible for your access to and/or use of the Site and its materials herein.

Where you create a user account and password, you must treat such information as confidential, and you must not disclose it to any third party. We reserve the right to disable any user account at any time, if in our opinion you have failed to comply with any of the provisions of these T&Cs.

Prohibited Activities

You agree not to:

  1. Use the Site for illegal purposes or other than in conformance with the acceptable use policies of any connected computer networks, any applicable Internet standards and any other applicable laws;
  2. Impersonate any person or entity or to falsely state or otherwise misrepresent your affiliation with any person or entity;
  3. Attempt to gain unauthorized access to or otherwise interfere or disrupt other computer systems or networks connected to the Site, interfere with another’s utilization and enjoyment of the Site, or use or upload, in any way, any software or material that contains, or which you have reason to suspect that contains, viruses, damaging components, malicious code or harmful components which may impair or corrupt the Site's data or damage or interfere with the operation of another customer’s computer or mobile device or the Site; and
  4. Post, promote or transmit through the Site any information, graphics, photographs, data and/or any other material that contains any computer virus or other invasive or damaging code, program or macro; infringes any third-party intellectual property or any other proprietary rights; is defamatory, libelous or threatening; is obscene, pornographic, indecent, counterfeited, fraudulent, stolen, harmful or otherwise illegal under any applicable law; and/or is or may be construed as offensive and/or otherwise objectionable, in our sole opinion.

Loyalty Program

If you participate in the loyalty program, you may collect and redeem your rewards when you shop online at the Site. The points and reward structures are set out on the Sites. 

If you participate in the loyalty program, you agree to the following: 

  1. Your points and rewards have no cash value and may not be exchanged for cash. 
  2. Your points and rewards cannot be transferred, brought, sold or in any way traded. 
  3. You can check your points and rewards on your online account. In case of any inconsistency between the membership points reflected in your account and our internal records, the latter shall prevail. 
  4. Points earned and/or redeemed will be updated on your online account within a reasonable period of your transaction. 
  5. You can use your points to redeem rewards only via your personal online account. Rewards can be used online, on the Site only.
  6. Unless otherwise indicated, points are earned on all purchases except gift cards, coupon codes, store credits, delivery charges and carrier charges. 
  7. Each reward can only be used once towards the partial or full payment of regular-priced products. 
  8. Rewards cannot be used in conjunction with other promotions, offers or discounts unless otherwise stated. 
  9. Unless otherwise stated, rewards can be used to purchase any STUFFED TOYS HOSPITAL products, except delivery charges. 

The program terms and conditions, structures, FAQs or any other descriptions of the program are subject to change at any time. 

We further reserve the right to change, modify (including how points will be earned and redeemed and what rewards will be available), terminate, discontinue or cancel the program at any time and in our sole discretion. Any changes, modifications or termination or any part of the program or its terms will be effective upon publications of those changes on the Site. 

Your continued participation in the program will confirm your acceptance of such changes or modifications. Therefore, you should review these terms and conditions and applicable policies frequently to understand the terms and conditions that apply to the program. 

Links To Third Party Sites

The Site may contain links to third party websites that are not affiliated with or owned, operated, or controlled by STUFFED TOYS HOSPITAL, including third party payment system providers. You acknowledge and agree that STUFFED TOYS HOSPITAL is not responsible for the content, privacy policies, or practices of such third party websites or the companies that own them. By using the Site, you expressly relieve STUFFED TOYS HOSPITAL from any and all liability arising from your access and use of any third party website.

We encourage you to review the terms and conditions and privacy policies of any third party websites before using them and disclosing your personal data to them.

License and Copyrights

Subject to your compliance with these T&Cs and your payment of any applicable fees, the Site or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal and non-commercial use of the Site. This license does not include any resale or commercial use contents of the Site; any collection and use of any product listings, descriptions, or prices; any derivative use contents of the Site; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data-gathering and extraction tools. All rights not expressly granted to you in these T&Cs are reserved and retained by the Site or its publishers, rightsholders, or other content providers. No STUFFED TOYS HOSPITAL service may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express wrote consent of STUFFED TOYS HOSPITAL. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of STUFFED TOYS HOSPITAL without consent. You may not use any meta tags or any other "hidden text" utilizing STUFFED TOYS HOSPITAL's name or trademarks without the consent of STUFFED TOYS HOSPITAL. You may not misuse STUFFED TOYS HOSPITAL. You may use the Site only as permitted by law. The licenses granted by the Site can terminate if you do not comply with these Conditions of Use or any Service Terms.

Indemnities

You agree to indemnify us and hold us and our partners, affiliates, subsidiaries, advertising agencies, agents and their employees, officers, directors, and representatives harmless from any claims, losses, and damages, including reasonable attorneys’ fees, arising out of: 

  1. Your access of, use of and/or participation in this Site; 
  2. Breaches of your obligations under these T&Cs; 
  3. Your violation of any rights of another person or entity; and/or
  4. Your breach of any statutory requirement, duty or law. 

Termination

We will determine in our sole discretion whether there has been a breach of these T&Cs through your use and/or access of the Site. When a breach of these T&Cs has occurred, we may take such action as we deem appropriate, including:-

  • Immediate, temporary or permanent withdrawal of your right to use and/or access the Site;
  • Issuing a warning to you;
  • Forfeit the points you have accumulated under the loyalty program; 
  • Commencing legal proceedings against you for loss resulting from your breach; and
  • Disclosure to law enforcement authorities of such information as we reasonably deem necessary.

We exclude liability for any actions taken in response to breaches of these T&Cs. The responses described above are not exhaustive, and we may take any other action we reasonably deem appropriate.

Orders & Payments

You may place an order with us by completing and submitting the order form on the Site. You shall be responsible for ensuring the accuracy of all orders. All orders will be deemed to be irrevocable and unconditional upon transmission through the Site, and we shall be entitled, but not obliged, to process such order(s) without your further consent and any further reference or notice to you.

We reserve the right to accept or decline any and all orders received from or through the Site in our sole and absolute discretion. Our acceptance of your order will take place when a confirmation email is sent to your registered email address with us, at which point a contract will come into existence between you and us. Each fully-paid order accepted by us shall constitute a separate and individual contract governed by these T&Cs (an "Order"). We will assign an order number to your Order when we accept your Order. Please tell us the order number whenever you contact us about your Order.

If we are unable to process your order, we will inform you of this. This might be because the product is out of stock, because of unexpected limits on our resources for which we could not reasonably plan, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the product, or because we are unable to meet a delivery deadline you have specified.

The price payable by you for the product shall be the price of the product listed for sale as stated on the Site at the time your order is transmitted to us through the Site, and any applicable taxes. We reserve the right to amend the price of any product at any time without giving any reason or prior notice. Please complete payment at the moment your order was placed as all unpaid orders will be cancelled automatically after an hour. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we deliver your order.

We accept all major credit cards and PayNow.

Product Description

We try to be accurate as reasonably possible in our descriptions of products available for purchase through the Site. However, our products may vary slightly from their pictures. The images of the products on our Site are for illustrative purposes only. Colours may appear slightly different in reality due to studio lighting conditions, or variances in computer screen calibration. We do however strive to ensure that screen colours are true to life, as much as possible. We do not warrant that product descriptions or other content on the Site are accurate, complete, reliable, current, or error-free.  

Amendments

We reserve the right to amend this Terms of Service at any time. The Effective Date stated below indicates the last time this Terms of Service was materially revised. Any changes we may make to this Terms of Service in the future will be posted on our website. You are encouraged to review this page periodically to see any updates or changes to our Terms of Service.

[Last updated: 1st May 2023]