Appointment slots will be available 30 days in advance.

Should you see that the slots are fully booked, kindly wait for new slots to open up.

Due to limited slots available and to avoid last-minute back outs or no-shows, a non-refundable down payment of $28 is to be made when booking an appointment.

$28 will be deducted from the final total amount to be paid e.g. total repair costs $100 > $28 have been paid for the appointment > only required to pay remainder of $72.

Please consider carefully before making an appointment, thank you!

Please do note that a 50% deposit will have to be put down during admission for major surgeries.

As we do not have a physical store (home-based business), meet-ups are arranged at Aljunied MRT Station (on the green EW line). Meeting point will be opposite the ticket office within the station (near LiHo/MaxiCash). Should you be driving, there is a large carpark right outside the station along the main road (Sims Avenue).

Person-in-charge is Jane, and she will be carrying a blue Ikea bag as an identifier.

Please do pack your stuffed toy(s) into a bag big enough to fit them in, even after treatment. Kindly label your bag with your order number (#____-_) for identification purposes. We will return the same bag to you.

We do not provide local delivery services. Should it be inconvenient for you to drop-off in person at Aljunied MRT, please do let us know in advance and arrange your own same-day delivery (third-party platforms like Lalamove or GrabExpress), between 11am-5pm on the day of admission. Do get the delivery details from us.

Kindly note that Stuffed Toys Hospital will not be held liable for any accidents that happen to stuffed toy(s) during delivery to and fro. As such, we strongly encourage self-drop offs and collections.

Delivery to Singapore will have to be arranged by yourself. Do get the delivery details from us.

For return, you can choose to arrange your own delivery, or we can arrange for one using Singapore Post. Charges are subjected to the size of your stuffed toy(s), the weight and which country to ship to.

• Repaired stuffed toy(s).
• Certificate(s) of Bravery, as a souvenir from Stuffed Toys Hospital, to applaud them for their bravery going through tedious surgeries, and being away from their guardians for long durations!

A $28 non-refundable down payment will be made during booking of appointment.

Please do note that a 50% deposit will have to be put down during admission for major surgeries.

Quotation provided to you are based on services your toy needs, based on photos and external inspection on site. However depending on the condition of the toy on the inside, it may or may not require additional services, and therefore incur additional costs. If additional services are required, we will contact you directly for a discussion, before proceeding.

The balance - including any additional amount quoted during the repair process - is to be paid via:

• Local: PayNow, to our UEN number 53453597J, after all repairs have been completed.
• International: bank transfer (recommended to use Wise).

If you have selected self-collection for return, the balance shall be paid before the return.

If you have selected delivery for return, the balance shall be paid prior to scheduling of delivery.

Kindly note that Stuffed Toys Hospital will not be held liable for accidents that happen to patients during delivery to and fro.